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All Journal Jurnal Neutrino PROZIMA (Productivity, Optimization and Manufacturing System Engineering) Tibuana : Journal of Applied Industrial Engineering Jurnal Penamas Adi Buana WAHANA WAKTU: Jurnal Teknik UNIPA
Utomo, Yitno
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Physics

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Journal : Tibuana : Journal of Applied Industrial Engineering

 1 
ATTRIBUTES OF IMPROVING SERVICE QUALITY ON CONSUMER SATISFACTION WITH SERVQUAL APPROACH Poniman, Poniman; Utomo, Yitno
Tibuana Vol 3 No 02 (2020): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.3.02.2569.42-47

Abstract

This research aim to find out service quality attributes that can increase customer satisfaction. One service company is CV. Nirwana which is engaged in the sale and service of office equipment maintenance. winning business competition company must create a strategy that can improve the quality of service to consumers.Themethod used in this study is the ServQual Method which includes 5 main dimensions, namely Tangibles, Reliability, Responsiveness, Assurance and Emphaty. The ServQual method is a tool used to measure the services or products of the quality of services received by consumers. Based on the level of service quality there is a negative attribute value on the variable on the dimensions of reliability and responsiveness. Negative values indicate that the quality of service is not quality and consumers do not feel satisfaction with the services provided by the company. Positive values are found in the tangibles, assurance and empathy variables which show that the service provided can be said to be a surprise and consumers feel satisfaction with the service. Therefore, the company is expected to be able to improve the quality of services that are of negative value, namely engine cleanliness after repairs, speed and timeliness in providing services, seriousness and reliability of technicians in completing repairs, availability of historical data / recording systems that are good at service, providing service services in accordance with promise, Alertness in providing assistance to consumers if experiencing difficulties Provide a good explanation of repairs, costs and estimated time to consumers, the ability of service advisors in diagnosing customer problems / complaints.
MEASUREMENT OF WORKING TIME IN THE PRODUCTION PROCESS ”KERUPUK IKAN”IN GRESIK HOME INDUSTRY: MEASUREMENT OF WORKING TIME IN THE PRODUCTION PROCESS ”KERUPUK IKAN”IN GRESIK HOME INDUSTRY Utomo, Yitno
Tibuana Vol 1 No 1 (2018): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.1.1.1586.20-23

Abstract

Measurement of time in the production process is necessary to know the length of time on each steps of making fish crackers. The timing is done directly using a stopwatch tool, with the aim of knowing the normal time, standard time, and cycle time as an improvement of production process time. In this study using descriptive method, which is one research method that describes the place of the process of production of fish crackers as appropriate. The result shows the time required in one production process is normal time 3986,12 minutes, standard time 4113,84 minutes, and cycle time get 2657,02 minutes.
EFFECTIVENESS OF BUSINESS TRANSFORMATION STRATEGY TO INCREASING COMPANY'S INCOME IN PRODUCTS DOOH (DIGITAL OUT OF HOME) IN PT. METRA DIGITAL MEDIA Utomo, Yitno; Rusdiyantoro
Tibuana Vol 2 No 01 (2019): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.2.01.1772.33-37

Abstract

This reseach to study the effectiveness of business transformation strategy in PT Metra Digital Media and to know the difference increasing of company earnings in DOOH (Digital Out Of Home) product in PT Metra Digital Media, before and after implementation of business transformation strategy. The sample cases in this research are 22 customer companies that have not followed the business transformation process, which is advertised through the directory and control samples, and 22 customer companies that have been following the business transformation process are advertising through DOOH (Digital Out Of Home). Calculation data analysis using SPSS (Statistical Data Analysis) test that Independent-Samples T-Test. The results showed that the effectiveness of the implementation of business transformation strategy applies to product indicator, payment method, service and sales, because the OR (Odd Ratio) value is higher in companies that choose DOOH, while those that are not effectively selected are indicator of the period of exposure and popularity, the difference increasing of company earnings on DOOH (Digital Out Of Home) products at PT Metra Digital Media before and after the implementation of business transformation strategy is evidenced from p = 0,016 (sig <0,05) and hypothesis is accepted.
Safety and Health Management Implementation Abdul Jumali, Muhamad; Utomo, Yitno; Rusdiyantoro
Tibuana Vol 5 No 01 (2022): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.5.01.4995.20-23

Abstract

The development of industry by empowering high technology is accompanied by an increase in players and technology users in the industrial era and globalization. So it is necessary to pay attention to work safety as an effort to improve human resources in the field of Occupational Safety and Health Management System. The theme of Occupational Safety and Health Management System is very interesting to study and continue to develop. So the purpose of this research is to know the implementation of Occupational Safety and Health Management System in accordance with the Standard Operating Procedure and to know the use of Personal Protective Equipment for employees in the maintenance department of a shoe-making company according to the rules and rules of Occupational Safety and Health Management System. The research method used is comparative quantitative research (comparing quantitatively). The research subjects were employees in the maintenance department of a shoe-making company which collected 60 people. The results of this study indicate that the Post-Test value > from the Pre-Test results. Therefore, the implementation of the Health and Safety Management System in the maintenance department has been implemented or in accordance with standart operation procedure and policies of a shoe-making company.
Co-Authors Alfi Rohmatil Maulidah Bramianto Setiawan Budipramana, Krisyanti Jumali, Muhamad Abdul Poniman Poniman Pramana, Yanatra Budi Prihono Prihono, Prihono Rusdiyantoro Rusdiyantoro Rusdiyantoro Subandowo, Marianus Walujo, Djoko Adi